Terms of Service
User’s Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of the Vatend experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you’ve broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they’ll love you and so will we. Your Vatend account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All Vatend plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All Vatend plans are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Vatend shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email, Basecamp, Gchat, or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You’re more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
Occasionally our users will submit a task that falls outside the scope of services (for example: the task requires deep domain experience, is a project and not a task, etc). When this happens we’ll offer our extended services through our Vatend Plus network.
If you ever feel like your service could be better, you can contact us by telephone or email us at email@example.com. For a list of example tasks that we will and won’t do, please consult our with us by phone or Skype. We will give you a good idea of what we’re able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. (“Work Product”), Vatend grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Vatend to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Vatend or a Virtual Assistant that you reasonably expect Vatend to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Vatend or a Virtual Assistant; (2) was or becomes available to Virtual or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to Vatend or a Virtual Assistant; (3) is independently developed by Virtual or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Virtual’s rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we’ll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we’ll be deeply sorry, you can’t hold us liable for it (or the results) legally or morally — we’re sorry.
If you leave us, we’ll miss you dearly but we won’t hold you back. Monthly memberships can be canceled at any time with no additional fees or hassle. To cancel, just email your assistant or contact our Client happiness team: firstname.lastname@example.org and ask us to cancel your subscription.
You may also sign up for an annual membership. Annual memberships are a yearlong commitment that will be billed and paid up front for a one-time payment covering the full cost of the subscription for the year. Annual memberships can be cancelled within the first 30 days and will result in a prorated refund for unused time. After the first 30 days, annual memberships are non-refundable. After one year from the initial subscription date, the annual subscription will terminate unless you contact email@example.com to renew.
We may cancel your monthly or annual membership for any or no reason immediately upon notice to you. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid.
Termination of Service
We reserve the right to terminate the service of a Vatend client at any time — for any reason. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
- If the client is constantly requesting tasks outside the scope of their service plan and we’re unable to find a solution by scaling back the requests
- If the client is abusive to his/her assistant or any other Vatend team member
Vatend Terms of Service Non-solicitation Provision
I acknowledge that Vatend has made substantial investments in recruiting, training and matching skilled Vatend assistants with each of its members including me, and that Vatend has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Vatend has agreements with Vatend assistants that protect this interest by requiring that Vatend assistants obtain Vatend’s prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Vatend member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Vatend for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Vatend assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Vatend to leave his or her employment with Vatend and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Vatend assistant leaving Vatend and accepting an engagement with me directly or indirectly without Vatend’s consent, I agree to pay Vatend as liquidated damages reasonably calculated to compensate Vatend for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly Vatend subscription in effect at the most recent date that the Vatend assistant had been assigned to me by Vatend.